FAQs

Our shoes are crafted in Le Marche, Italy, also known as the Italian Shoe Valley. Home of unique shoemaking tradition since 1901. All shoes are of the best quality and handcrafted by a network of selected Italian artisans. Learn more in our section dedicated to the Italian manufacturing. See below:

All shoes are created using pristine Italian leather or suede, and in some cases organic canvas is offered too.

It takes 15-20 business days to produce and ship your shoes.

We provide US, UK and EU standard sizes. There is also a nice conversion tool in the shop to help you find the perfect fit. The tool can guarantee a 98% sizing match.

You can pay with PayPal, iDeal and all most common credit cards.

We ship internationally via UPS, DHL and FEDEX.

Deliveries take between 2 to 7 business days depending on your city and country. Shipping to EU, UK and USA is free of charge.

You can easily track your shipment with the provided tracking number

For all non EU shipments custom taxes may apply. These normally range between 3 to 10% of the total value – depending on the country – and are to paid upon receipt of the product.

You can return your shoes and obtain a refund within 30 days.

Yes you can get a full refund if you are not satisfied with your shoes. Your shoes must be sent back to us within 30 days after receiving your package, pristine and not worn to qualify for a refund. Note that bulk orders do not qualify for full refunds.

Just let us know and confirm your address with one of our team, the delivery company will collect your package. Hassle free. No costs on your side.